1. Patient Responsibilities

Patients must provide a safe and appropriate environment for the blood draw procedure. Patients must inform RMV Mobile Phlebotomy of any medical conditions or special requirements at the time of booking. Please note: if fasting, please take your morning medications prior to appointment! While fasting you are allowed to drink water and take prescribed medication before your appointment; please try to drink water at least an hour before your appointment as this helps to facilitate a quick and easy draw.

  2. Minors

Any minor requiring the services of RMV Mobile Phlebotomy MUST be accompanied by a parent or guardian during their appointment. It is unlawful for a practitioner to be alone with a minor without a guardian present. 

  3. STAT Blood Draw

If a patient would like a test to be run STAT, their provider MUST indicate on their lab order that the test is to be run as a STAT test; RMV legally cannot do this for you. STAT appointments must be drawn before noon in order for the specimen to be processed same day. If the patient books a STAT draw after noon, the patient understands there may be a delay in the processing time of the labs, and their results may not be available until the following business day. All STAT draws received after noon on a Friday, are returned the following Monday. Some tests, including but not limited to urine cultures and blood cultures cannot be processed STAT. Some tests require time to be processed and are therefore unable to result same day.

4. Travel Fee

RMV does not charge a travel fee inside of 30 miles from their Downtown Los Angeles location. If the patient resides outside of the 30 mile radius from zip code 90013; a $20 travel fee is added to your service at the conclusion of your appointment when we collect the rest of your payment. If the patient resides outside of our 30 mile radius, we will call the patient upon receiving their request to book, and verify that this fee is approved by the patient. If the patient chooses to forgo our services, we will cancel the appointment for you and refund your deposit. 

  5. Insurance

Our mobile service draw fee is not currently covered by medical insurance. In most cases, patients are able to contact their insurance company and present them with a receipt to ask for reimbursement. Reimbursement is at the discretion of the individual insurance company. If you are a MediCal patient, receive SNAP, EBT, or any other state benefits, please contact us as there are options available to you. A copy of your insurance is required at the time of your appointment; in order for your lab to process the tests your physician has ordered for you a physical copy is needed. Without your insurance card, your labs will be processed as out of pocket, and you will receive a bill in the mail. RMV is not responsible for lapsed, suspended, or canceled insurance; the patient understands that the status of their insurance is 100% their responsibility. If the patient receives a bill from the laboratory processing their specimens, they will contact the laboratory directly.

  6. Holidays

While we are open for blood draw during certain holidays, the labs are not. RMV is available to serve you, however your specimen will not be processed until the next business day, which will delay results. Please call or email our office at: admin@rmvmobilephlebotomy.com if you have any questions or if you’d like to know if we are open during a specific holiday.

  7. Privacy and Confidentiality

All personal and medical information provided by patients will be kept confidential and used solely for the purpose of providing the phlebotomy service. Any correspondence between the patient and RMV Mobile Phlebotomy is legally protected under HIPAA. Our services comply with all relevant privacy laws and regulations; each team member of RMV Mobile Phlebotomy has been thoroughly trained and is well versed in HIPAA regulations. If you have any questions regarding your information and how it’s used, please feel free to call our office or email: admin@rmvmobilephlebotomy.com. Please note: RMV Mobile Phlebotomy does not receive a copy of your test results and cannot interpret test results for you. You will be contacted by the ordering physician or you can call the processing lab directly to ask for an emailed copy of your results.

  8. Liability

We are committed to providing professional and safe services, however we are not liable for any adverse reactions or complications that may arise after the blood draw procedure. We will provide you with instructions and guidance as to how to care for your draw site to ensure the best results possible. Our team is legally required to stay up to date with the ever changing medical field and is required to test for recertification every two (2) years. We will do our best to guide you within the scope of our practice.

  9. Changes to Terms and Conditions 

We reserve the right to update or modify these terms and conditions at any time. By booking RMV Mobile Phlebotomy services, patients agree to these terms and conditions.